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Innovative restaurant quality management system

Monitor the quality of prepared meals and service.

Test for free in your restaurant

Flexible contract

no obligations

Individual support

7 days a week

Quick start-up

in 15 minutes

We created this tool to solve point out problems you don't see.

It is a tool created for restaurant owners and managers who have to watch over the functioning of the restaurant every day.

Restaurant menu

Through the honest feedback of your guests, you will find out which dishes on your restaurant’s menu your customers actually like, and which ones need to be improved.

Customer service

Customer satisfaction is not only about delicious food, but most importantly about service. Find out which of your employees are helping you succeed and which need additional training.

Work of cooks

Same dish, but different quality? That’s because two different cooks prepare them a little differently. Find out which chef should modify how each dish is prepared.

Improve Quality in Your Restaurant with Respoonse

An effective tool for monitoring the quality of the prepared dishes and the work of the staff.

A simple and intuitive platform.

Using a clear configurator, you will create surveys for your customers to fill out in seconds.

  • Set questions and form elements
  • Add your own logo and color scheme
  • Set actions depending on the customer’s review
  • Contact a dissatisfied customer

Statistics, averages, charts

Set up quality surveys in seconds and observe feedback from your customers.

  • View charts and statistics
  • Make business and personnel decisions based on your customers’ feedback
  • See clearly the strengths and weaknesses of your restaurant

On-site and takeaway

It is up to you to decide what, where and how you want to test.
You are limited only by your imagination.

  • Collect feedback from customers on and off the restaurant premises
  • We will help you implement everything according to the specifics of your restaurant and team

Social media

Take care of satisfied and dissatisfied customers, then you will find that they will gladly return to you.

How can Respoonse help you in your daily work?

  • Higher quality of dishes
  • Higher quality of waiter service
  • Reduce negative and raise positive comments and ratings on online portals
  • Constant monitoring of the quality of dishes and service
  • Basics of bonus and employee disciplining
  • Higher quality of food preparation employees

Find out the price of the service

Let us provide you with an offer. Leave your contact information and we will send you the details of cooperation within minutes.

You will receive an individual price quote

Advice from specialists

Price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service

Accenture global customer satisfaction report 2008

A customer is 4 times more likely to defect to a competitor if the problem is service-related than price- or product-related

Bain & Company

For every customer complaint there are 26 other unhappy customers who have remained silent

Lee Resource

A dissatisfied customer will tell between 9-15 people about their experience. Around 13% of dissatisfied customers tell more than 20 people

White House Office of Consumer Affairs

Happy customers who get their issue resolved tell about 4-6 people about their experience

White House Office of Consumer Affairs

It costs 6–7 times more to acquire a new customer than retain an existing one

Bain & Company

Are you interested?

We will contact you immediately to present the terms of use of the Respoonse system.